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CRM

The tools your business has to stay in touch with customers have grown more powerful, use ShopVisible to keep loyal customers and drive sales.

Innovation at ShopVisible

SMS
Now you can reach your customers by text messaged directly on their mobile phone. Using an Opt-In program you can provide your customers with mobile promotional codes, sell in your store or on a WAP site on their phone. Visit Mobile Commerce to learn more.

Live Chat
Run a live chat client on your site. One of the biggest differences between a brick and mortar store and an online store is the lack of personal assistance online. This can leave potential customers frustrated with difficult purchase questions. Emails are slow, and calling customer support generally takes a significant amount of time. Live Chat enable one customer service representative to field questions from multiple customers at the same time. It is similar to chat clients such as AOL Instant Messenger or MSN Messenger, but with added functionality.

Live chat can be an active or passive tool.



Passive A customer clicks on the Live Chat icon on your site. A window appears on your computer with their question and you are can chat with them about their purchases questions.

Active Using site tools you notice that a customer has been spending a large amount of time on your site, or perhaps repeatedly viewing a particular product. Click the chat with icon to instantly initiate a chat with the customer. Help the customer decide on a product and answer any questions they have about the product.



Bring a level of customer service to the online shopping experience that was once only available to physical retail outlets.

ShopVisible is designed to automate

Emails to Customers - Perhaps a customer just bought a fridge have the system automatically send out an email in 6 months reminding the customer to purchase new water filters and of the great deals at your store.

Order Notes - every action you perform on an order will be noted and if the customer comes from Google Checkout every step of the order process is documented.

Newsletters - Create newsletters that launch at predefined intervals.

Confirmation Emails - The system will automatically send out confirmation emails of orders. Automatic emails are also triggered when payment is received and confirmed and when the product ships.

Tracking Codes Tracking codes for packages are automatically generated so that you and your customer can track the progress of a package from beginning to end.

There are many more tools available to ShopVisible customers such as:

• Automatic notes applied to orders
• All order notes can be routed and emailed to your designated recipients
• Products can have specific notes added to reflect during checkout
• Credit Card results trigger automated emails to selected recipients
• Post-sale communication can be added to orders and reported on
• Customer notes can be transformed and escalated to tickets that are tracked for the customer
• Internal task list allows creation & tracking of your management & operational tasks not specific to a customer or an order
• Email and Voicemail Notifications
• Complete newsletter management
• Complete order proposals and quote features
• Post-transaction follow up features
• Coupons, rebates, and repeat purchase offers

Contact us now so we can give you a full demonstration!