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CRM

The tools your online business has at its disposal to keep in constant contact with customers has grown more powerful. Use ShopVisible™ to retain loyal customers and help drive your sales upward.

Innovation at ShopVisible

Now, you can reach your customers via text messaging directly on their mobile phones. Use our Opt-In program to provide mobile promotional codes, sell on your storefront or use a Wireless Application Protocol (WAP) site connected to customer cell phones. Visit the Mobile Commerce section of our Web site to learn more.

Live Chat
Host a live chat client directly on your site! Take advantage of your ability to provide online personal assistance as a way to differentiate yourself from brick-and-mortar stores. Failure to provide effective customer service can foster frustration and a negative view of your products and business. Live Chat enables a single representative to field questions from multiple customers simultaneously. It’s just like other chat offerings provided by the big search engines, but with added functionality customized to your needs. Use it as an active or passive tool to positively impact your bottom line.

Passive Customer clicks the Live Chat icon on your site. A window appears on your end with their question, and you’re then able to chat with them about their purchase.

Active Using site tools, you notice that a customer has been spending a lot of time on your site, perhaps viewing a particular product repeatedly. Click the appropriate icon to instantly initiate a chat. Help your customer decide on products and answer any product questions they may have.



Bring a level of customer service to the online shopping experience that was once only available to physical retail outlets.

ShopVisible™ is Designed to Automate

Emails to Customers - Perhaps a customer just bought a refrigerator. You can program your system to automatically send an e-mail within six months about purchasing new water filters – or maybe to let them know about the great deals found on your storefront.

Order Notes - Every action you perform regarding an order will be noted. And, if the customer comes from Google Checkout, every step of the order process will be documented.

Newsletters - Create newsletters that launch at predefined intervals

Confirmation Emails - The system will automatically send out order and payment confirmation e-mails, and when the product ships.

Tracking Codes Automatically generated so that you and your customer can track the status of a package’s whereabouts from beginning to end.

There are many more tools available to ShopVisible™ customers such as:

• Automatic notes applied to orders
• Order notes routed and e-mailed to designated recipients
• Products with specific notes added that will be communicated during checkout
• Credit card results that trigger automated e-mails to select recipients
• Post-sale communication that can be added to orders and reported on
• Customer notes can be transformed and escalated to tickets that are tracked for the customer
• Creation and tracking of management/operational tasks not specific to a customer or an order
• E-mail and voicemail notification
• Newsletter management
• Order proposals and quote features
• Post-transaction follow-up features
• Coupons, rebates and repeat purchase offers


Contact us now so we can give you a full demonstration!