Order Management System

Order-Management-System

ShopVisible commerce solution is unique from our competitors in many ways – but one of the most compelling differentiators is that our solution is complete with an order management system. In fact, ShopVisible is the only enter[rise commerce solution with a built in order management system, a feature that will save you thousands of dollars. The ShopVisible order management system is one of the most comprehensive available on the market with a built-in ERP system enabling you to manage inventory, stock status, back-orders and RMAs all in one place. ShopVisible fraud logic functionality protects you by monitoring for and preventing fraudulent transactions. Additionally, our purchase order and drop shipper capabilities allow you to sell much more without causing more work.
ShopVisible's commerce solution is unique from our competitors in many ways – but one of the most compelling differentiators is that our solution is complete with an order management system. In fact, ShopVisible is one of the only enterprise commerce solutions with a built-in order management system, a feature that will save you thousands of dollars. Our solution is built with the tools you need to manage all orders end-to-end —fulfillment, shipping, returns, customer communications and more. The ShopVisible order management system is one of the most comprehensive available on the market with a built-in inventory, stock status, back-orders and RMAs all in one place. ShopVisible fraud logic functionality protects you by monitoring for and preventing fraudulent transactions. Additionally, our purchase order and drop shipper capabilities allow you to sell much more without causing more work.   ShopVisible distributed order management system supports single and multi-warehouse, drop ship, ship from store and in store pickup fulfilment options.  

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ShopVisible’s order management software enables customer service representatives to create and manage orders as well as quickly access customer history, communication logs and order information, empowering the optimal customer service experience. Additionally, businesses with multiple sites can manage all the orders on a single site manager screen.
Regardless of an origin of the order, whether it’s from a comparison shopping engine or a separate online marketplace, the platform processes all orders the same way. This means that returns, credits, and other logistical tasks are handled with one system resulting in a highly functional and efficient process that ensures orders are managed properly. 


Streamlined Order Management

Every order, regardless of whether it originated on your website, mobile site, comparison shopping engine or elsewhere, is processed the same way within the ShopVisible order management system. This means that returns, credits, and other logistical tasks are handled with one system resulting in a highly functional and efficient process that ensures orders are managed properly.

ShopVisible OMS

ShopVisible now offers our Order Management System (OMS) available as a stand-alone option for retailers and manufacturers. Previously, our OMS was only available to full-platform clients, but now it can be deployed to support any ecommerce website implementation, opening up the opportunity for more businesses to compete, sell and fulfill products online.

Our Order Managment System is well-positioned to meet increasing customer expectations to place orders across channels and quick fulfillment. Customers have full access to order details, reducing customer service costs. ShopVisible's native integration with marketplaces such as Amazon, Buy.com and eBay, as well as comparison shopping engines such as NexTag and PriceGrabber provides streamlined fulfillment, helping retailers of all sizes keep pace with giants like Amazon and Wal-Mart. The order management system has integrations with many of the major enterprise resource planning (ERP) and warehouse management systems used by Internet Retailer Top 500 businesses.

Features and Functionality

• Create new customers
• Initiate orders
• Modify order details, quantities, options
• Order Routing
• Edit customer information
• Enter or change shipping information
• Email customer order statuses
• Authorize and process payments
• Initiate and modify shipping
• Split orders and back orders
• Create RMAs/Returns
• Process credits down to line item
• View customer order history
• Fraud scoring and custom fraud rules
• Order Notes
• Complete order auditing
• Accept orders originating outside OMS
• Tax calculation
• Line item credits
• Line item discounts
• Order lookup by dozens of attributes
• Multi-site OMS support
• PO support
• Distributed Order Management
• Drop Ship support
• In Store Pick-up
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