- Do I have to change my primary website?
No, ShopVisible Social Commerce is built to run either as a stand-alone platform within Facebook. No changes to your primary site are needed to run ShopVisible Social Commerce.
- Is it possible to connect this to my current ecommerce platform?
ShopVisible Social Commerce has the capability to integrate with any ecommerce platform. We ensure that Social Commerce doesn’t disrupt your current business, allowing you an additional channel to grow your profits.
- Is there a way to connect this to my order management system?
Yes, we can treat Social Commerce like a traditional third party channel. All orders can funnel in to existing shipping and order management systems, streamlining your ecommerce business.
- Will you do the design for us?
Just like our primary ecommerce platform, we provide all services needed to get you up and running. With our design services, we can create a rich shopping experience within Facebook that mimics your current site. If you choose, you can have your design team create your site using our rich API.
- What other services are available?
We offer a large number of services to help you grow and optimize your business within Facebook. We provide detailed analytics, social media & marketing execution, strategic consulting, and ongoing training and education.
- What are the resources required on my side?
With the broad number of ShopVisible services offered, you can choose to be as involved as you like. If you wish, ShopVisible can take your entire product catalog to create a site within Facebook, integrate with your existing system, and provide you with a turnkey solution. If you choose to use your own resources, we provide you with jQuery libraries, CSS control, and access to our rich API to create your site.
- Does my IT team need to be involved?
ShopVisible Social Commerce puts the power of social media in the hands of your marketing team. With Windows style editors and an intuitive user interface, you can easily control the look and feel of your site without the need of HTML knowledge. Add in new promotions, change descriptions of products, and update your product catalog as often as you like, without requiring involvement from your IT team.
- Is ShopVisible Social Commerce an ecommerce platform or an application that runs on Facebook?
The ShopVisible Social Commerce Platform for Facebook is not an application; it is a robust ecommerce platform that offers all of the tools and functionality of an enterprise-class ecommerce platform which allows retailers the opportunity to truly bring a full ecommerce experience for consumers to Facebook.
- Will my brand’s page look like a typical Facebook page or can I customize it to mirror my retail site?
The platform includes the front-end flexibility to manage and control the look and feel of the brand’s Facebook page, allowing for unprecedented design customization. With this capability, you can either mimic your current site, or you can build something specifically designed for Facebook.
- Is there a limit to the products I can sell on my Facebook page?
Retailers can use the page to showcase just a selection of products or the entire product catalog. Our easy content management system allows you to add in, remove, or change your products easily and quickly.
- What kind of promotions can I offer on my ShopVisible-powered Facebook page?
All marketing promotions that are offered on the brand’s home site can be implemented on the Facebook page. In addition, retailers can customize promotions exclusive to Facebook visitors, including coupon codes and discounts. The easy editors allow anyone familiar with a Windows editor system to change promotions as often as they choose. ShopVisible Social Commerce enables the marketing team to create promotions based on a holiday, weather event, or color grouping without the assistance of an IT team.
- What kind of backend support will I see with ShopVisible Social Commerce?
The platform provides control over inventory, order management, shipping methods and multiple payment methods. In addition, ShopVisible Social Commerce can integrate with any third party tool already in place.
- Can visitors make purchases on the Facebook page without being directed back to a brand’s home or
Payments can be made without ever leaving Facebook, making the transaction seamless and simple for the valued consumer. ShopVisible Social Commerce also accepts multiple payment methods including Amazon Payments, Google Checkout, PayPal, and even Wells Fargo Financing.
- How will ShopVisible’s Social Commerce Platform integrate with my existing ecommerce platform?
ShopVisible provides retailers with the ability to connect and integrate directly with their existing infrastructure, or can operate as a stand-alone channel.
- Will I need separate resources to manage the Social Commerce Platform?
Because ShopVisible’s Social Commerce platform will fully integrate with your existing platform, no additional resources are necessary to manage or support the implementation.
- What are some of the benefits of ShopVisible Social Commerce over a Facebook application?
The most significant benefit is that the platform provides all of the robust features and capabilities of an ecommerce platform within Facebook as well as the unique opportunity to fully customize the Facebook page to reflect the home site. Users will also benefit from ongoing innovation, new features every eight weeks and integrations far beyond what an application can offer.
- What security features come with the Social Commerce Platform and will it be PCI Compliant?
ShopVisible Social Commerce is PCI Level 1 Certified to ensure the utmost security of both retailers’ and consumers’ data.
- How is ShopVisible Social Commerce different from competitive solutions?
- ShopVisible Social Commerce is not a Flash based platform. Some of our competitors Facebook stores are on a Flash based platform, eliminating the ability to use a mobile or tablet browser that doesn’t support Flash to shop. Ex: iPhones and iPads (7 million sold) use Safari mobile browser, which doesn’t support Flash.
- ShopVisible offers a complete order management system on the back end of the platform without requiring you to integrate with third party tools. While it can easily integrate with any systems already in place, but for retailers that choose, ShopVisible is a complete system needed to run their business.
- Implementing Wells Fargo Financing as a payment option allows us to target companies with higher consideration products. Tempur-Pedic will be using, but can also be used for luxury brands, jewelry stores, etc.
- ShopVisible Social Commerce is and will always be a single, unified instance of our platform. All of clients get free ongoing updates and added features and they’re all on the same version of the platform. This eliminates “dinosaur” software versions that require paid upgrades to have the latest version.
- We have one cost to implement, one monthly license fee, and one per transaction fee. We don’t charge additional or hidden fees that can pop up and surprise you, or push you out of your budget.